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Return Policy

Dear Valued Customer,

 

Thank you for choosing Toucan RC Hobby. We strive to provide you with the best products and services. In there arises a need for you to initiate a return, please refer to the following established return policy:

Important Note: Our products are Remote Control Model Cars, Please carefully read the product description. Processing of Returns may take over 3 months to complete.

 

  1. Returns Eligibility:

Items must be unused, in their original condition, and with all parts attached.

Returns are accepted within a period of 14 days from the date of purchase. Anything later will not be accepted.

 

  1. Exceptions:

Any personalized, customized, or clearance items are not eligible for return. Products purchased on promotion, those lacking original packaging, damaged by the customer, used or altered, cannot be returned. You are urged to carefully read the product description to avoid any misunderstandings.

Note: If the reason for return is due to an issue that can be easily resolved, we kindly recommend reaching out to us for assistance in finding a solution before initiating a return. It's important to note that there will be associated return fees. Your understanding and cooperation in adhering to our return policy are highly valued. In the event of receiving a damaged or defective item, we encourage you to contact us promptly for immediate assistance.

 

  1. Return Process:

Please contact our Customer Service at CONTACT US to initiate the return process. Provide your order number, reason for return, and any relevant details including pictures and videos. We will conduct a review to confirm whether the product meets the Returns Eligibility Criteria.

 

  1. Shipping Costs:

Return shipping costs are the responsibility of the customer, for products returned with non-defect related reasons, the customer will bare the responsibility of the 2 way shipping costs.

 

  1. Restocking Fee:

A restocking fee applies for most returns. Restocking fees, especially for items that are expensive, large, or customized will be imposed. This information will be communicated during the return process. This fee is typically a percentage of the original purchase price and is intended to cover costs associated with inspecting, repackaging, and restocking of the returned item.

 

 

  1. Refund/Exchange:

Upon receiving the returned item, we will inspect it to ensure it meets the eligibility criteria. If a returned product doesn't meet the eligibility criteria upon receiving the item, we may choose to reject the return. The customer will be informed of the reasons for the rejection, such as the item being used, lacking original packaging, or not meeting other specified criteria. In such cases, the customer will be contacted to discuss available options, which could include keeping the item as is or addressing the issues and resubmitting the return. It's essential for customers to carefully follow the company's return policy to ensure a smooth and successful process. Customers should review and adhere to the return policy guidelines.

Refunds or exchanges will be processed based on the original payment method.

 

If you have any questions or concerns, please reach out to our Customer Service team. Your satisfaction is our

 

Thank you for being a valued customer.