Shipping Policy

Please review our shipping policy.

 

IMPORTANT ! Address Accuracy:

Please double-check and ensure the accuracy of your shipping information. It is crucial to provide an accurate and complete shipping address during checkout. We are not responsible for orders shipped to incorrectly provided addresses.

 

Address Changes;

If you provide an incorrect shipping addresses or request address changes, you will have to pay fees to cover currency differences and address change processing. Note that these fees aren’t fixed and vary according to your situation. These fees help us manage additional costs caused by address errors and offset currency fluctuations. Thank you for your cooperation in providing accurate shipping information.

 

Countries we ship to: 

We ship worldwide, wherever you are, we strive to bring the excitement of RC to your doorstep. Get in touch with us to get more information about the specifics of shipping to your country.

 

Shipping Methods: 

To cater to your needs, we offer the flexibility of shipping packages by air or sea.

You can Contact us to to find out if you package will be shipped by air or by sea. Our website offers standard shipping.

 

Shipping Costs: 

Shipping costs are calculated based on the selected shipping method, destination, and the weight or dimensions of your order. You can view the shipping costs during the checkout process before completing your purchase.

 

Customs Tax:

Our product prices include taxes for the following countries: UK, CA, DE, FR, IT, ES, NL, BE, AT, CZ, PL, LU, DK, EE, SK, SI, HU, FI, SE, LT, BG, LV, PT, GR, IE ... If you are not located in these countries, please contact us for more information.

 

Order Processing Time: Orders are typically processed within 1-2 business days after payment confirmation. During peak seasons or promotions, processing times may be slightly extended.

 

Order Tracking: Once your order is shipped, you can check for the tracking number within your order’s information. You can use this tracking number to monitor the progress of your shipment.

 

Delivery Time:Delivery times may vary based on the shipping method (sea or air) and  destination.

 

International Shipping: For international orders, additional customs and import duties may apply. These charges are the responsibility of the recipient and are not included in the product or shipping costs.

 

Delivery Issues: In the rare event of a lost or delayed shipment, please contact our customer service team at toucanhobby-eu@hotmail.com, and we will assist you in resolving the issue.

 

Shipping Restrictions

Some products may have shipping restrictions or regulations. Certain items deemed dangerous, such as smoke liquid, hydraulic oil, painting oil, and dust, cannot be shipped. Please review our product listings and contact us if you have any questions about specific items.

 

 

 We appreciate your trust and are dedicated to ensuring reliable shipping experience and timely delivery of your RC products. If you have any questions or concerns, please contact our customer service team. Thank you for choosing ToucanHobby!